Frequently Asked Questions
How do your fees work?
At LPS we never charge our fees as a percentage of the overall service charge. We believe this approach would cause a clear conflict of interest with our clients.
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Our fees for ongoing day to day management are always charged on a price per flat per annum basis. This fee will vary depending on the size of the block as there are generally economies of scale which we are committed to passing onto our clients.
How do I know if LPS is right for my block?
We believe its really important for our clients to feel LPS is right for them. Before making any decisions, we recommend you reach out to us using the details shown on our Contact​ page.
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We are more than happy to have an initial discussion to get the details of your block and the services you require. After that, we usually meet with a broader group of owners to ensure that everyone is satisfied with our engagement.
I'm unhappy with my current block manager what do I do?
It can be incredibly stressful and challenging when you feel your block is being mismanaged. Your next steps really depend on how your block is managed and whether the owners have something known as 'the right to manage.'
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We are more than happy to talk to you on a no commitment basis about your options to remove your current managers and how to obtain the right to manage if you do not currently have this right.
How does LPS manage maintenance issues?
Our dedicated maintenance team is always on hand to respond to issues identified by owners and residents. We aim to get issues resolved as quickly as possible to ensure that more costly damage is not caused.
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We also take a proactive approach to identifying issues. Our maintenance specialists will inspect your block on a regular basis to ensure that problems are identified before they can become a major issue.
Will I have a say in choosing suppliers?
At LPS we pride ourselves on working collaboratively with owners and will always endeavour to use your preferred suppliers when it comes to ongoing maintenance or major works.
Unlike many block managers we have no vested interest in making sure a particular supplier is used. Our priority will always be to get the best service at the best price.
My block has significant service charge arrears, can you help?
We have a proven track record in pursuing service charge arrears - particularly where these have arisen under previous managers. Our inhouse legal specialists always act quickly to instruct our external legal counsel in these instances; to ensure that the blocks we manage always have sufficient funds.
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Our success in this area is really what sets us apart. We typically aim to recover 95% of historic arrears within 12 months of taking over the management of a development.